Delivery
At the moment, I deliver only on EU countries (excl. Malta and Cypros).
By default all prices displayed on this website include Finnish Value Added Tax (VAT) of 25,5%.
Please note that, our dog Pulla (Bun in English), spends time in my studio and workspace.
Postage & Packing
Current shipping prices are as follows:
9,90 € maxi letter (one small item)
19 € box (If the order fits in the maxi letter, I will reduce the postage)
You can ask about shipping costs before ordering: hei@heidinfabriikki.fi
You will receive an email when your order has been sent. Orders are sent by Finnish mail Posti, or by courier at our discretion.
Refunds
I have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Before returning, please contact me hei@heidinfabriikki.fi. The customer is responsible for the costs of the return.
When the refund has been received and inspected, you will be automatically be refunded as your original payment method. Please note that it may take some time for your bank or credit card company to process refund.
Contact
If you have any questions, do not hesitate to contact:
HEIDIN FABRIIKKI
H e i d i B l a c k b u r n
Address:
Karnaistenkatu 10
08100 Lohja
Finland
e-mail: hei@heidinfabriikki.fi
tel. +3 5 8 5 0 5 3 5 6 5 0 3
VAT: FI28648044